Returns & Exchanges
At Moomin Shop United States, we want you to be completely satisfied with your whimsical treasures. If your order isn't quite right, you can return or exchange eligible items within 30 days of delivery provided they are in their original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and labels are attached to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing